Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.
Return Process
To start a return, you must email us at [email protected]. In your email, include your order number, the reason for the return, and any relevant photos if applicable. We will respond with instructions on how to return your item. Please do not send your item back without contacting us first, as this may delay your refund.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive it.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item without delays. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, you must contact us within 7 days of receiving the item. Please provide photos of the damage or defect along with your order number. We will assess the situation and may offer a replacement or refund depending on the circumstances. Timely communication is essential to resolve these issues effectively.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. If you purchase a final sale item, please be aware that you may not return it for any reason. Always check the product details before completing your purchase to avoid any misunderstandings.